Policies
To exchange your item:
- Call Zeller's customer service at 1-920-435-1848 to obtain a return authorization number (RA #).
- We will create a new order for you over the phone.
To return your item:
- To process a Return call1-920-435-1848 to obtain your RA #.
- Please provide Zeller's customer service with the following:
- name on the order
- order id #
- name of the item you wish to return
- reason for return
- Write your RA # on the outside of the box clearly so our warehouse can clearly identify your return for swift processing.
- Ship to:
Zeller's Returns
(RA # received from customer service)
1212 Marine St.
Green Bay, WI 54301
- You will be refunded the original purchase price when your order is received by our warehouse.
Important Qualifiers
- Returned packages will be refused if they arrive without a return authorization clearly written on the outside of the box.
- We reserve the right to add a 10% re-stock fee to packages arriving without a valid RA#.
- We reserve the right to add a 15% re-stock fee for purchases of multiple sizes of the same item.
- Return / Exchange items must be shipped within 30 days of receiving the original order.
- All items must be returned in their original condition, including the original packaging, manufacturer's containers, documentation, warranty cards, manufacturer's tags on items, manuals and all accessories.
- Do not mark or deface the original manufacturer containers in any manner.
- Packages must be returned prepaid. NO COD's
- Refunds will only be made via the method in which the order was paid.
- We strongly suggest sending returns insured for the full value and with a tracking number to insure a full and prompt refund.
- If merchandise is damaged due to improper packing or packaging, refund or exchange may not be given per Zeller's discretion.
- All shipping and insurance charges will be refunded for product shipped in our error.
When will I receive my refund?
Credits will be issued after the warehouse receives, inspects and process your return, which can take up to 5 business days. You will receive a confirmation email when your return has been processed. Credit card refunds can take up to 72 hours to reflect on your statement.
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