To exchange your item:
To return your item:
- Call Zeller's customer service at 1-920-435-1848 to obtain a return authorization number (RA #).
- We will create a new order for you over the phone.
- To process a Return call1-920-435-1848 to obtain your RA #.
- Please provide Zeller's customer service with the following:
- name on the order
- order id #
- name of the item you wish to return
- reason for return
- Write your RA # on the outside of the box clearly so our warehouse can clearly identify your return for swift processing.
- Ship to:
(RA # received from customer service)
1212 Marine St.
Green Bay, WI 54301
- You will be refunded the original purchase price when your order is received by our warehouse.
When will I receive my refund?
- Returned packages will be refused if they arrive without a return authorization clearly written on the outside of the box.
- We reserve the right to add a 10% re-stock fee to packages arriving without a valid RA#.
- We reserve the right to add a 15% re-stock fee for purchases of multiple sizes of the same item.
- Return / Exchange items must be shipped within 30 days of receiving the original order.
- All items must be returned in their original condition, including the original packaging, manufacturer's containers, documentation, warranty cards, manufacturer's tags on items, manuals and all accessories.
- Do not mark or deface the original manufacturer containers in any manner.
- Packages must be returned prepaid. NO COD's
- Refunds will only be made via the method in which the order was paid.
- We strongly suggest sending returns insured for the full value and with a tracking number to insure a full and prompt refund.
- If merchandise is damaged due to improper packing or packaging, refund or exchange may not be given per Zeller's discretion.
- All shipping and insurance charges will be refunded for product shipped in our error.
Credits will be issued after the warehouse receives, inspects and process your return, which can take up to 5 business days. You will receive a confirmation email when your return has been processed. Credit card refunds can take up to 72 hours to reflect on your statement.